Customer Support Associate Full-time Job

Role Overview

 

We are seeking a proactive and customer-focused Customer Support Associate to join our growing team. In this role, you will be the first point of contact for our clients, helping them resolve issues, understand our products, and ensure a smooth user experience. You will work closely with cross-functional teams, including product and engineering, to provide timely resolutions and build lasting client relationships.

 

Key Responsibilities

 

Serve as the primary point of contact for customer inquiries via email, chat, and phone.

Troubleshoot customer issues and provide step-by-step guidance on using Surepass products and APIs.

Collaborate with internal teams to escalate and resolve technical issues efficiently.

Maintain accurate records of customer interactions in support systems.

Assist clients with onboarding and integration-related queries.

Provide feedback to the product team on recurring issues and customer needs.

Ensure customer satisfaction by delivering timely, professional, and empathetic support.

Qualifications

 

Bachelor’s degree in Business, IT, or a related field (or equivalent experience).

0–2 years of experience in customer support, preferably in a SaaS or technology company.

Strong verbal and written communication skills.

Ability to understand and explain technical concepts in a simple way.

Familiarity with support tools (e.g., Zendesk, Freshdesk, Intercom) is a plus.

Problem-solving mindset with a customer-first attitude.

Ability to multitask and work in a fast-paced environment.

What We Offer

 

Opportunity to work in a fast-growing technology company.

Collaborative and inclusive work culture.

Professional development and growth opportunities.

Competitive compensation and benefits package.

Applicants can submit their application here or send their resume to hr@surepass.io.

 

Job Types: Full-time, Internship

Contract length: 3 months

 

Pay: 300,000.00 - 360,000.00 per year

 

Experience:

 

total work: 1 year (Required)

Work Location:parosn 

Netaji Subhash Place, Pitampura, Delhi-110034, Delhi, Delhi

 

 

Location: Netaji Subhash Place, Delhi-110034
About Surepass Technologies
Surepass Technologies is a leading provider of identity verification and onboarding solutions, enabling businesses to verify users securely and seamlessly. Our mission is to build trust in digital transactions by offering cutting-edge APIs and solutions that empower organizations to onboard customers quickly while ensuring com